Refund Policy

DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCHANGES
We only replace items if they are defective or damaged.

CANCELLATION OF ORDERS
All our products are made to order and we cannot alter or cancel orders once production has commenced.

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please contact us at jaxandsky.nz@gmail.com if you have questions about your order.